Update - To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. We are actively working on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete. Jan 30, 2026 - 11:55 EST
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Identified - The issue has been identified and a fix is being implemented. Feb 16, 2026 - 12:02 UTC
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Currently, customers using Proof Point Hosted Email Security are still unable to forward receipts to receipts@expensify.com. This is still being caused by an issue on the Proof Point side. If you are an affected customer, please reach out to Proof Point for a resolution.
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We are observing successful MMS delivery failures on AT&T Network in the US via a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
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Monitors
Customers using Proof Point Hosted Email Security are unable to forward receipts to receipts@expensify.com.
Expensify
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