Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications:There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications:If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.Missing Invoices:Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support. Missing Pay Now Buttons:For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.Expired Payment Links:After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to SupportDuplicate Payments:You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases. Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response. Oct 17, 2024 - 20:26 UTC
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Investigating - Our Engineering team has observed issues with our Support Portal. During brief, recurring outages, users are unable to access the Support Portal at https://cloudsupport.digitalocean.com/. We are aware of these events and our engineers are working with our vendor to resolve this. As this issue is intermittent, we expect users will be able to log support tickets normally. However, during any periods of unavailability, as a temporary workaround, users may still contact us via the form here: https://www.digitalocean.com/company/contact/supportThank you for your patience. We will post an update as soon as further information becomes available. Nov 21, 2024 - 15:40 UTC
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Update - We are continue to experience SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available. Nov 22, 2024 - 16:26 PST
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